Contact Us

If you still need help after consulting our help center, you can contact our customer care team by submitting a request ticket here or by submitting the form above.

When sending us a support request, please include your full name, order number, and any other relevant information to your question. This helps our customer care team answer your request as quickly as possible.

Mainfactor Receiving Department 

615 Chestnut Street #39801, Philadelphia Pennsylvania 19106

customercare@mainfactorcommerce.com

+1 215-436-8113⁩

We do not respond to customer service inquiries via phone, please submit a ticket at the link above.

Customer Care Hours: Mon - Fri 9:00 am - 6:00 pm EST

Response times are typically within 1-2 business days.